Types of Feedback
Agent.ai supports two types of user feedback:Run Feedback
Run feedback is collected after a user runs an agent. Users can leave:- A thumbs up or thumbs down
- Optional written feedback tied to that specific run
General Agent Feedback
Users can also share feedback about an agent at any time, outside of a specific run. This feedback is submitted through a dedicated feedback page accessible from the agent’s profile. Users can find this option under:Agent Profile → “Share Feedback with Builder”
Unified Feedback Dashboard
All run feedback and general agent feedback appear in one place. You can find this dashboard in:Agent Builder → Reviews & Feedback → User Feedback From this view, builders can:
- Review all feedback in a single feed
- See whether feedback is tied to a specific run
- Track open and resolved feedback items
Responding to Feedback
When a user submits feedback:- Builders receive an email notification with a direct link to the feedback
- Builders can reply directly from the Reviews & Feedback dashboard
- Users receive email notifications when builders respond
Resolving Feedback
Once feedback has been addressed, builders can mark it as resolved. This helps:- Keep the feedback inbox organized
- Track which items still need attention
- Maintain a clear feedback workflow over time
Feedback Stats
The Reviews & Feedback section also provides high-level feedback metrics, including:- Counts of positive and negative feedback
- Total feedback volume
- Review-related statistics at a glance
Getting Started
To view feedback for an agent you’ve built:- Open the agent in the Agent Builder
- Click the Reviews icon in the builder sidebar
- Select the User Feedback tab